FAQ
Ordering
Can I place an order by phone?
Yes. Call us toll free at 800-960-0305, Monday–Friday, 10:00 AM–4:00 PM Eastern Time.
Do I need an account?
An account lets you check out faster and see your order history. To create one, select Login and then create an account, enter your billing and shipping addresses, and choose a password.
Do I need a prescription?
No. You do not need a prescription to order from us. If you are unsure which product is right for you, please talk to your healthcare provider or call us. See our Prescription Policy for details.
Can I order by mail?
Yes. Send your order request with a certified check or money order to:
Online Medical Supply
1104 Macy Dr
Roswell, GA 30076
Can't find what you need?
Call us or email info@onlinemedicalsupply.com. We can help you find products that are not listed on the site.
Do you offer volume pricing for facilities?
Yes. Clinics, healthcare facilities, schools and agencies can contact us for pricing and recurring orders.
Shipping
How soon will my order ship and arrive?
Orders placed before 12:00 PM Eastern Time usually ship the same business day. Orders placed after that usually ship the next business day. Standard shipments typically arrive in 2-5 business days. All shipments are subject to stock availability. If you need your order sooner, call us and we will check availability and transit time.
How much does shipping cost?
Standard shipping is $10.95 per order, and shipping is free on orders of $100 or more. Sklar surgical instruments ship at a flat rate of $19.95 per order and are not eligible for free shipping. Heavy, bulk and freight items also ship at different rates, which are shown at checkout.
Do you offer express shipping?
Yes. Contact us at info@onlinemedicalsupply.com or 800-960-0305 for next-day or second-day rates.
Do you ship internationally?
Most of our orders ship within the United States. If you need to ship outside the United States, please call us at 800-960-0305 or email info@onlinemedicalsupply.com before ordering.
How do I track my order?
We email tracking numbers to the address on your order. If you use a spam filter, add info@onlinemedicalsupply.com to your safe list so you receive order confirmations and tracking updates.
Is my order shipped discreetly?
Yes. Orders ship in plain, discreet packaging.
Payment
What payment methods do you accept?
We accept American Express, Discover, Mastercard and Visa, plus PayPal, Apple Pay, Google Pay and Shop Pay at checkout. Checkout is secure.
Do you accept personal or business checks?
Please call us at 800-960-0305 before mailing a check, so we can confirm how to process your order.
Returns
How do I return a product?
Please contact us before returning anything. Call 800-960-0305 or email info@onlinemedicalsupply.com to get a Return Authorization (RA) number and the correct return address. Do not send returns to our corporate address unless we tell you to, because returns without an RA number are sent back. Because these are medical and personal-care products, some items cannot be returned. Please read our refund policy for details.
What if my order arrives damaged or incorrect?
Contact us promptly at 800-960-0305 or info@onlinemedicalsupply.com and we will make it right.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.